Frequently Asked Questions
Here you will find answers to questions about our socks, shipping options, our return policy, and the care of your new socks. Is your question not listed? Contact our customer service at contact@Kunstsokken.nl. We are happy to help you!
Our socks are made in Istanbul, Turkey, and our gift packaging is made in Rotterdam, Netherlands. We carefully choose our partners to make sure workers have safe conditions and fair pay.
Kunstsokken come in two sizes: 36-40 and 41-46. Our socks are stretchy and fit comfortably, so we suggest picking your usual size.
Tip: If you're unsure because you wear size 40.5, we recommend choosing the small size (36-40). If you have up until size 46 or even a bit bigger, the large size (41-46) should work well for you!
Our socks are made from high-quality organic cotton (80%), which provides comfort and durability. In addition to organic cotton, we also use polyamide (15%) and elastane (5%): these materials ensure that the socks are stretchy and remain beautiful for a long time.
Wash your socks at a maximum of 40°C and avoid the dryer to maintain the colors and quality.
We offer a 6-month warranty for holes and manufacturing issues. If your socks get a hole within 6 months of purchase, just contact our customer service, and we’ll be happy to help! 😊
Yes, we regularly launch new designs. Sign up for our newsletter to be the first to know about new releases.
Do you have tips or suggestions for new artworks? Let us know by sending an email to contact@kunstsokken.nl
Some of our designs are limited edition, but popular items often return. Keep an eye on our website or sign up for updates.
Orders placed on weekdays before 5:00 PM will be shipped the same day. After shipping, you’ll receive an email from the carrier with a track-and-trace code, so you can see exactly where your package is and when it will arrive.
Shipping times:
Orders over 65 CHF are shipped free of charge to Switzerland. For orders under 65 CHF, we charge a shipping fee of 8,90 CHF.
All orders within the Netherlands and Belgium are shipped with PostNL. Orders to Germany are shipped with DHL, and orders to Switzerland delivered by Swiss Post.
Most packages fit through the mailbox, so you don't have to stay home for the delivery. Gift sets and large orders do not fit through the mailbox and are sent as standard packages.
We usually get started on processing your order as soon as it is placed. If you have not yet received a shipping confirmation, it may still be possible to make changes to your address details. Please send an email to our customer service with your order number for this.
That is certainly not the intention! If your package has been lost, please contact our customer service. We are happy to help you resolve this as quickly and efficiently as possible.
Yes, we ship worldwide. Check our shipping page for the available countries and shipping costs or contact our customer service for options.
We accept all popular payment methods, including iDEAL, Bancontact, credit card, PayPal, Apple Pay, Google Pay, and more.
Check your spam folder. If you still haven't received anything, please contact our customer service, and we will ensure that you receive the order confirmation.
We usually get started on processing your order as soon as it is placed. If you have not yet received a shipping confirmation, it is possible to make adjustments. Please send an email to our customer service with your order number.
We will do our best to process your request, but we cannot guarantee that we will always be able to implement the changes in time. If the items are not to your liking, you can always return them within 30 days.
You will receive a tracking number via email as soon as your order has been shipped. This allows you to track the status of your package.
That is certainly not the intention! Please contact our customer service so we can resolve this quickly and efficiently for you.
Log in to your account on our website and go to 'My Orders' to view your order history.
You can return your purchase within 30 days of receipt for a full refund, provided the socks are unworn and in the original packaging. Unfortunately, we cannot accept returns of worn and/or opened socks.
Visit our returns page to quickly and easily start a return process.
Unfortunately, it is not possible to exchange socks. We ask you to return the socks.
Refunds will be processed within 2-5 business days after receiving the return.
Yes, the costs for returning an order are the responsibility of the customer, unless you have received a defective item.
Contact us by sending an email to contact@Kunstsokken.nl with your order number. We will resolve this for you as soon as possible!
We are always open to new collaborations! Send us an email at contact@kunstsokken.nl with your idea and we will get back to you as soon as possible.
Do you think you would be a good addition to our team? Send us an email at contact@kunstsokken.nl and we will get back to you as soon as possible.
What great news that you want to become a business partner! Contact Jesse (jesse@kunstsokken.nl) for the terms.
Yes, we offer discounts for bulk orders. Please contact Jesse (jesse@kunstsokken) for the terms.
Do you want to have socks designed for your company or organization? We are happy to help you with this! Send an email to jesse@Kunstsokken.nl with your idea. We are happy to assist you further!
If you have any business inquiries, please do not hesitate to contact us, we are here to help you. Send us an email at jesse@kunstsokken.nl
If you have any questions, do not hesitate to contact us, we are happy to help you further.
Email: contact@kunstsokken.nl
Our customer service team is available 7 days a week to answer all your questions.
We strive to respond to all customer inquiries within 48 hours.
